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    You Do What? - I'm a Crime Scene Anaylst
by Ross Gardner and Tim Muma - Feb, 2016
There are many things that go into solving a crime, one of which is analyzing the scene to determine what did or did not happen. Ross Gardner is an experienced and well-respected crime scene analyst with Bevel, Gardner & Associates. Ross has played a role in determining countless criminal outcomes, and tells Tim Muma about the detailed nature of the analysis, how technology continues to evolve and improve the field, and why he...
 
    Management Decisions - Discovering and Hiring Coachable Employees
by Larry Weidel and Tim Muma - Jan, 2016
Every company is searching for the ultimate combination of talent and experience when hiring, but that's both unrealistic and naïve. Larry Weidel has spent the past 40 years building a national financial services organization in Primerica, as well as authoring "Serial Winner: 5 Actions to Create Your Cycle of Success." Larry's vast experience has led him to see the key to great workers - coachability. Of course, the trouble is...
 
    Management Decisions - Training to Become a Police Officer
by Jim MacGillis and Tim Muma - Oct, 2015
Most of us will only see the finished products of the police officers individuals become, watching them serve and protect in the community. With the polarizing issues that have shone down on officers in recent months and years, it's important to understand the training - physical, psychological and emotional - that goes into preparing each man and woman. Lieutenant Jim MacGillis is a 20-year veteran of the Milwaukee Police Dep...
 
    Community Concepts - Preventing Suicide on the Golden Gate Bridge
by Kevin Briggs and Tim Muma - Sep, 2015
There are many meaningful jobs, but few directly save the lives of others in a face-to-face, high-pressure situation. Kevin Briggs is known as the Guardian of the Golden Gate for his two decades of service as a California Highway Patrol Officer, when he prevented hundreds of individuals from jumping to their death. He's now the president of Pivotal Points where he continues to aid in the area of crisis management and suicide p...
 
  Engaged employees get things done. See 8 tips for re-engaging your team.
by Beverly Jones - Feb, 2016
It's well understood that upbeat and highly motivated employees achieve more than their negative, disgruntled peers. Recognizing the link between attitude and job performance, human resources experts used to talk a lot about the need to enhance "employee morale" and build "job satisfaction." In recent years, however, the buzz has been all about increasing productivity and innovation by promoting "employee engagement." Defi...
 
  Are You Ready For Industry 4.0?
by Alexandra Levit - Feb, 2016
The next phase of manufacturing will be all about information technology. Which of these trends will have the most profound impact on your work? Industry 4.0 is the brainchild of the German government and describes the next phase in manufacturing, known as the post information revolution. I came across a great primer from Boston Consulting Group that neatly describes the nine pillars of technological advancement that underp...
 
  4 Ways To Encourage Intrapreneurship
by Alexandra Levit - Jan, 2016
I’ve long been a fan of intrapreneurship, or the practice of entrepreneurial strategies within the context of, and leveraging the resources of, an established organization. I wanted to come up with some good intrepreneurship programs pioneered by HR for this piece, but it was more difficult than I expected. Beyond the open allocation topic, which we discussed earlier this year and which is mostly limited to the startup comm...
 
  Are You Telephone Savvy? Part 1
by Carole Kanchier - Jan, 2016
Part 1 The telephone is the most common business tool and its proper use is essential for career advancement. Are you telephone savvy? When you make calls do you: 1. State your message briefly and clearly? 2. Leave your name, organization and phone number, repeating these twice, slowly and clearly? 3. Give the full name of the person for whom you're leaving the message? 4. State the date and time of the call? 5...
 
  Start Your New Hire's Year Off Right
by Alexandra Levit - Jan, 2016
In her book You’ve Only Got Three Seconds, Camille Lavington writes that people form a permanent opinion of you based on a very brief initial impression. The same phenomenon can occur when fresh hires show up to their first day at a new job. If things go well, they may return home brimming with enthusiasm for this next phase in their life. And if things don’t go well, a seed can be planted. This seed whispers that they've made...
 
  We all have "customers." And customer service is a key part of your job.
by Beverly Jones - Jan, 2016
Because I spend long hours talking with clients on the phone, good quality, comfortable headsets are among my most valued tools. A few months ago I needed new ones, but I dreaded shopping because of past hassles, like being stuck with equipment that didn't work with our telephones. I searched on-line and elected to place a phone order with Headsets.com, whose website invited me to "Call our Headset Advisors." My call was pr...
 
  Are You Sick of Time-Wasting Meetings at Work?
by Georgia Adamson - Dec, 2015
In any business environment, meetings are probably an inescapable fact. While not bad in and of themselves, they create a hugely negative impact when they aren’t well-organized and managed. The sad fact is that this happens much more often than it should–and it can be avoided (at least for the most part). Way back when I used to organize meetings, I would become very frustrated at the lack of cooperation from people who wer...
 
  Why Do We Resist Change?
by Marshall Goldsmith - Nov, 2015
Because we’re deluded! We all delude ourselves about our achievements, our status, and our contributions. We Overestimate our contribution to a project; Have an elevated opinion of our professional skills and standing among our peers; Exaggerate our project’s impact on profitability by discounting real and hidden costs. Many of our delusions come from our association with success, not failure. We get positive reinforcem...
 
  Are You A Leader-Learner
by Georgia Adamson - Nov, 2015
Or should that be “Learner-Leader”? Anyway, the question basically is, as a leader, are you pretty much always learning or have you decided that you already know what you need to know to get your job done? I just had a client describe herself as a lifelong learner–and this isn’t the first time I’ve run across that concept. In fact, I’ve applied it to myself as well. To me, learning new things helps keep my brain energized a...
 
  How Successful People Set Goals and Follow Through
by Marshall Goldsmith - Nov, 2015
The typical advertisement or “infomercial” – designed to help people “get in shape” – provides a great example of what not to do in goal-setting. The message is almost always the same, “For an ‘incredibly small’ amount of money – you can buy a ‘revolutionary’ product – that is ‘unbelievably easy’ and ‘fun to use’. This product will produce ‘amazing results’ ‘in almost no time’ and you will ‘have the body that you always wanted...
 
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